Payments & Delivery

We send products to France, Germany, Austria, Switzerland , Spain , Italy with tracking delivery up to 5 working days
In Uk Delivery via Royal Mail can take up to 1-3 working days to arrive

Returns:

How to return a faulty, damaged, unwanted or incorrect product

You MUST contact our Customer Service team to request a return & obtain a returns reference number from them before you can return your item(s). We will NOT ACCEPT any returned items that do not have this returns reference number. Our wonderful team are exceptionally busy, helping to bring quality cookware to the masses! So please be patient and await receipt of your reference number and confirmation to return your item(s).

This policy deals with two key elements:

1. Cancelling your order; or
2. Returns, of which there are three categories of return:

a) The return of unwanted items (this means the product is in a resalable condition but you no longer want it);
b) Or, to inform us that part of your order was not delivered or it was received damaged;
c) Or, to return/exchange faulty items

How to contact us:

Please contact our Consumer Care